FAQ's
Frequently Asked QuestionsFind answers to our most frequently asked questions. You may also use the web chat as we respond immediately.
Are your technicians licensed and insured?
Yes, all our technicians at Metro Flow Plumbing are both licensed and insured. This ensures your peace of mind, knowing that your plumbing needs are handled by certified professionals who adhere to safety regulations and industry standards. Choosing us means you’re protected in case of any unforeseen incidents during the job. As stated on our website, “A licensed plumber will have insurance to protect you and your property… the plumber’s insurance will cover any damages or injuries that occur”[0].
Call us today to experience the exceptional service of our licensed and insured plumbers!
Can I change my service appointment after booking?
Yes, you can change your service appointment after booking with Metro Flow Plumbing. Customer convenience is paramount, and the company strives to accommodate any necessary scheduling adjustments.
There are no fees for rescheduling or canceling your appointment.
For example, Joshua Mansell mentioned that Metro Flow Plumbing arrived earlier than the original appointment time due to another cancellation. Additionally, the company has shown flexibility and responsiveness in other situations, such as addressing scheduling needs during holidays.
To reschedule your appointment, please contact their customer service directly at 214-328-7371. They will assist you in making the necessary changes to your booking. This responsiveness and adaptability are part of why Metro Flow Plumbing has high customer satisfaction ratings.
Can I get an estimated arrival time for my service appointment?
Our team at Metro Flow Plumbing strives to provide prompt and reliable service. While the exact arrival time can vary based on the current schedule and traffic conditions, we often aim to be very punctual. Many customers have shared their positive experiences with our timely services. For example, Joshua Mansell mentioned that our team “arrived earlier than the original appointment time” and resolved the issue quickly.
Similarly, Gladys Work highlighted that our team was “very responsive and had an appointment today,” arriving at the expected time and completing the work promptly.
For a specific estimate, please contact our customer service team who can provide more precise details based on your appointment. We look forward to assisting you!
Can I request a specific technician for my service?
Yes, you can absolutely request a specific technician for your service at Metro Flow Plumbing. We pride ourselves on personalized and top-quality service. We understand the value of building trust with a specific technician.
As one satisfied customer, C N, mentions, “Daryl is my particular favorite plumber because he always advises me when things need attention that I hadn’t called him about, so it’s always value-added when he comes.”
If you have a preferred technician from past experiences, feel free to let us know when you schedule your service. We strive to accommodate your requests and ensure a seamless and satisfactory experience every time.
Call us today at 214-328-7371 to schedule your service and request your preferred technician. We look forward to serving you!
Do you offer emergency services?
Yes, we offer emergency plumbing services! Metro Flow Plumbing provides 24/7 emergency assistance to ensure that your plumbing issues are addressed promptly and efficiently, no matter the time of day or night. Our team of certified, insured, and highly trained plumbers are ready to tackle any emergency situation, from burst pipes and gas leaks to clogged drains and running toilets.
Here’s what one of our customers, Cedric Horne, had to say: “I called for an emergency repair and the team was available and able to schedule an appointment and have a crew onsite within an hour. Everyone was professional and exhibited great customer service.”
For immediate assistance, call us at 214-328-7371. We’re here to help you 24/7!
Do you provide a warranty on the materials you use?
Yes, Metro-Flow Plumbing provides a warranty on the materials we use. We proudly offer a 5-year warranty on both parts and labor, ensuring that our customers receive peace of mind with every service. Our commitment to quality and customer satisfaction is paramount, and we stand by our work to ensure you are completely satisfied.
As a valued customer stated, “The price was provided up front and, best of all, I was eligible for a five-year warranty on my repair”.
For reliable and guaranteed plumbing services, contact us today at 214-328-7371. We’re here to ensure your plumbing system is in top-notch condition!
Do you provide a written estimate before starting work?
Yes, at Metro Flow Plumbing, we provide a clear and transparent written estimate before starting any work. This ensures you know exactly what to expect without any surprises. Our dedication to transparency and customer satisfaction is reflected in customer feedback, with one customer praising, “explained my options and pricing before beginning work.”
Another customer noted, “pricing explained prior to work being done,” indicating our commitment to upfront communication. This approach guarantees you are fully informed and comfortable with our services before we proceed.
For a reliable, professional, and transparent plumbing service, contact us today and receive your written estimate. Call us at 214-328-7371. We look forward to serving you!
Do you provide after-hours service?
Yes, Metro Flow Plumbing provides after-hours service. We are available 24/7, even during holidays. This ensures that you receive prompt and professional service no matter when an emergency strikes. For example, a customer, Greg Winterton, mentioned that he called at 11:30 PM and a technician responded and resolved his issue within the hour. Jared M. also highlighted that Metro Flow was able to assess and book the required work for a collapsed main line from his house after hours.
For immediate assistance, you can reach us at 214-328-7371. Don’t let plumbing emergencies ruin your day; call us now for reliable after-hours service!
How can I contact customer support if I have an issue?
If you need to contact customer support at Metro Flow Plumbing, you have several options for quick and efficient assistance:
Phone Support: Call 214-328-7371 for immediate help from a licensed and insured technician.
With a nearly 90% customer retention rate and dedicated customer service team, Metro Flow Plumbing ensures prompt and reliable support for all your plumbing needs. For comprehensive and instant assistance, don’t hesitate to reach out via any of these methods.
How can I schedule a service appointment?
To schedule a service appointment with Metro Flow Plumbing, simply call us at 214-328-7371. If phone calls aren’t convenient, you can also fill out our contact form available on our website, and we’ll reach out to you within 24 hours.
Customer reviews highlight the ease and flexibility of scheduling, with one mentioning, “I called to schedule an appointment and they had a good availability of times to fit my schedule”.
How do you accommodate special service requests?
At Metro Flow Plumbing, we are dedicated to accommodating special service requests to ensure our clients’ needs are met with precision and care. We understand that each situation is unique, and we tailor our services to match your specific requirements.
For instance, Cedric Horne appreciated our ability to schedule an appointment and have a crew onsite within an hour, noting our professionalism and excellent customer service even on short notice. Similarly, another customer praised our flexibility and responsiveness, highlighting our technician’s ability to quickly address multiple issues during a single visit.
Our Diamond Club membership also offers priority service and other exclusive benefits, assuring prompt and preferential treatment for our esteemed members.
For customized service requests, contact us at 214-328-7371. Let us show you how Metro Flow Plumbing can exceed your expectations.
How do you balance cost and quality in your services?
At Metro Flow Plumbing, we skillfully balance cost and quality by offering cost-effective solutions that do not compromise on excellence. For instance, our trenchless repair method not only saves on labor and excavation costs but also ensures long-lasting durability by using high-quality materials designed to stand the test of time.
We also offer competitive pricing and flexible financing options, ensuring that premium services like tankless water heaters and water filtration systems are accessible to Dallas homeowners.
Our preventative maintenance plans, such as the Diamond Club membership, help clients save money by enhancing water efficiency and preventing costly repairs.
Satisfied customers frequently highlight our reliable and efficient solutions. One customer shares, “Metro Flow Plumbing offered a solution that minimized disruption and saved me time and money.”
Contact us at 214-328-7371 to schedule an appointment and experience our superior, cost-effective plumbing services.
How do you ensure that customers get the best value for their money?
At Metro-Flow Plumbing, we prioritize delivering exceptional value to our customers through various strategies. Firstly, we emphasize the importance of regular maintenance, which helps prevent small issues from becoming costly repairs. Our Diamond Club membership offers additional benefits, including priority service, annual inspections, and discounts on repairs.
We also use high-quality parts to ensure longevity and reduce the need for future repairs. Additionally, we back our work with a 100% satisfaction guarantee, providing peace of mind and long-term savings for our clients.
For customers who value reliability and top-notch service, a testimonial from a client states, “Having a trusted plumbing company on standby will save you money in the long run. Rest assured, Metro-Flow Plumbing has your back.”
This demonstrates our commitment to customer satisfaction and value.
How do you ensure that your technicians adhere to professional standards?
At Metro Flow Plumbing, we ensure that our technicians adhere to professional standards through rigorous training, licensing, and regular performance evaluations. Each of our plumbing technicians is properly licensed and insured, having undergone extensive training and certification processes to handle a wide range of plumbing issues efficiently and safely.
We prioritize ongoing education to keep our team updated on the latest plumbing technologies and local code compliances. This guarantees that our services not only meet but exceed industry standards. We’re proud to say, “Metro Flow Plumbing’s technicians are well-versed in Dallas plumbing codes and regulations,” ensuring compliance and customer satisfaction.
Customers consistently highlight our professionalism. For instance, Alexandra Wagner notes, “Owner Rick Romero is very professional and knowledgeable and trains his technicians very well,” reaffirming that our exceptional training programs lead to excellent service quality.
To experience our top-notch service, contact us at metroflowplumbing.com or call 214-328-7371 for all your plumbing needs!
How do you ensure the quality of your work?
At Metro Flow Plumbing, we ensure the quality of our work through several significant measures:
Licensed and Certified Plumbers: All our technicians are licensed, insured, and highly trained to handle any plumbing issues with utmost precision and expertise. This guarantees that every job is done correctly the first time, avoiding future complications.
Regular Plumbing Maintenance: We offer routine inspections and maintenance plans, such as our Diamond Club membership. This helps in early detection of potential problems like leaks, corrosion, and water pressure issues, thus averting costly repairs and ensuring the longevity of your plumbing system.
High-Quality Parts and Equipment: We use only top-notch parts and cutting-edge tools, ensuring that our repairs and installations are durable and efficient. This commitment to quality stands as a testament to our reliability and professionalism.
100% Satisfaction Guarantee: We are committed to our customers’ satisfaction and provide a comprehensive warranty on our workmanship. If any issues arise post-service, we address them promptly at no additional cost to you.
Numerous customers have shared their positive experiences, highlighting our excellent customer service, professionalism, and fair pricing. For instance, Mia Craig praised our compassionate and responsive team for their swift and efficient service during her plumbing emergency.
For dependable plumbing services backed by years of expertise and a dedication to excellence, contact Metro Flow Plumbing today!
How do you ensure the safety and cleanliness of the worksite?
At Metro Flow Plumbing, we place a premium on ensuring the safety and cleanliness of our worksites to provide a secure and hygienic environment for both our customers and staff. Here’s how we achieve this:
Expertise and Training: All our plumbing technicians are licensed and insured, equipped with in-depth training to handle any plumbing issues safely. This ensures adherence to safety protocols and reduces risks associated with plumbing work.
Advanced Tools and Techniques: We employ state-of-the-art equipment, such as video camera inspections, to accurately diagnose and repair problems without unnecessary exposure to hazards.
Proactive Maintenance and Inspections: Regular plumbing inspections and maintenance, including eco-friendly practices like using lead-free pipes and non-toxic sealants, ensure that our projects are not just effective but also safe for the environment and your home.
Customer Testimonials: Don’t just take our word for it. As one satisfied customer noted, “Metro Flow Plumbing technicians are thorough and leave the site cleaner than they found it.”
To experience the utmost in professional, safe, and clean plumbing services, contact us at 214-328-7371. Your safety and satisfaction are our top priorities!
How do you handle customer complaints?
At Metro Flow Plumbing, we handle customer complaints swiftly and transparently to ensure complete satisfaction. Each complaint is investigated thoroughly, often starting with a review of recorded calls to ensure any miscommunication is identified and addressed. We strive to rectify issues by providing straightforward resolutions and compensations when necessary. For example, a customer named Deon Green appreciated our prompt action in refunding a miscommunicated dispatch fee and clarifying service charges. Our commitment to maintaining honest, diligent, and professional service has earned us an almost 90% customer retention rate over 30 years.
Contact us anytime at 214-214-4718 for exceptional service and resolution.
How do you handle emergency customer service requests?
At Metro Flow Plumbing, we excel in handling emergency customer service requests with unmatched speed and professionalism. Our certified technicians are available 24/7 to address your urgent plumbing needs, ensuring you receive prompt and effective service. In fact, we often have a crew onsite within an hour of your call.
We prioritize your emergencies, offering a warm voice, a courteous call, and a seamless process from start to finish. Our technicians treat your home with utmost respect, wearing shoe covers and leaving your home as clean as they found it.
Happy customer Cedric Horne shared, “I really appreciate everything they were able to do on such short notice,” highlighting our team’s professionalism and quick response.
Call us now at 214-328-7371 for immediate assistance!
How do you handle scheduling and appointments?
At Metro Flow Plumbing, we prioritize delivering a seamless and efficient scheduling experience for our customers.
We understand that prompt scheduling is essential for your peace of mind. Our system ensures flexibility and responsiveness, fitting into your schedule with ease. One of our satisfied customers, JT Norwood, shared, “Both faucets in the laundry room were leaking…the scheduling was easy and prompt”. Additionally, Cedric Horne appreciated our timeliness, stating, “I called for an emergency repair and the team…scheduled an appointment and had a crew onsite within an hour”.
Furthermore, our customer communication is designed to keep you informed. We confirm appointments an hour before the scheduled time and provide updates if there are any changes or cancellations.
Book an appointment with us now and experience prompt, professional service!
How do you manage emergency service requests?
At Metro Flow Plumbing, we prioritize prompt and efficient handling of emergency service requests. Our expert team is available 24/7, ensuring that you receive timely assistance whenever a plumbing issue arises. We understand that plumbing emergencies are stressful and time-sensitive, which is why our process is streamlined for quick response.
Once you contact us, either by phone or email, our customer service team schedules an appointment as quickly as possible. One satisfied customer, Cedric Horne, shared his experience, “I called for an emergency repair and the team was available and able to schedule an appointment and have a crew onsite within an hour”. This swift scheduling and response time are critical in minimizing damage and resolving issues efficiently.
Our certified and insured plumbing professionals are trained to handle a variety of emergencies with expertise and care. Whether it’s burst pipes, gas leaks, or clogged drains, we ensure a thorough and professional resolution.
For emergency plumbing services you can trust, contact Metro Flow Plumbing at 214-328-7371. Let us alleviate your stress and restore your home’s plumbing with our top-notch service.
How do you stay up-to-date with industry standards and technology?
At Metro Flow Plumbing, we stay ahead of industry standards and technology by continuously investing in cutting-edge innovations and advanced techniques. For instance, we have fully embraced trenchless technologies such as the Cured-In-Place Pipe (CIPP) lining system. This state-of-the-art method allows us to repair and rehabilitate pipes without extensive excavation, minimizing disruption and enhancing efficiency. Additionally, we are committed to ongoing professional development, ensuring our technicians are versed in the latest trenchless technologies.
Customer satisfaction is a testament to our proactive approach: “Metro Flow Plumbing stays up-to-date with the latest plumbing innovations. They always provide the best service available”.
Contact us at Metro Flow Plumbing for modern, efficient, and reliable plumbing solutions. Call us at (214) 328-7371 for more information.
How does your company engage with the local community?
At Metro Flow Plumbing, engaging with the local community is a core aspect of our operations. We actively promote water conservation and sustainable practices through various initiatives. For instance, we participate in community events and workshops to educate residents on water-saving techniques and sustainable plumbing practices. We also support water conservation efforts by sharing practical tips for reducing water consumption, such as fixing leaks promptly, installing water-efficient fixtures, and harvesting rainwater.
One satisfied customer, Dana Garnett, highlighted our commitment to the community, noting that our team provided “excellent emergency pipe repair” and was highly professional and courteous.
By fostering a water-conscious community and providing top-notch services, we aim to make a positive impact on both our clients and the environment. Contact us to learn how we can help with your plumbing needs and support sustainable practices in Dallas.
How quickly do you respond to customer inquiries or complaints?
At Metro Flow Plumbing, we pride ourselves on our rapid response time to customer inquiries and complaints. Numerous customers have highlighted our efficiency and quick turnaround. For instance, Mia Craig remarked on our immediate contact and efficient same-day service. Additionally, Sola Somade noted that a technician was sent out within an hour and a half of their call.
Understanding the importance of timely service, we respond to customer issues with diligence and professionalism, ensuring that your concerns are addressed promptly. Moreover, customers frequently commend our courteous and knowledgeable staff, further emphasizing our commitment to excellent service.
For any plumbing needs, do not hesitate to contact us at Metro Flow Plumbing – we are here to serve you efficiently and effectively. Call us today!
What accommodations do you provide for seniors or individuals with mobility restrictions during service visits?
At Metro Flow Plumbing, we prioritize accommodating all our customers, including seniors and those with mobility restrictions. Our services are tailored to ensure safety, accessibility, and convenience during our visits. We offer specialized plumbing modifications like installing grab bars, walk-in tubs, and accessible sinks to create a user-friendly environment.
Our experienced plumbers are trained to be exceptionally considerate, ensuring minimal disruption and maintaining cleanliness. We aim to make your plumbing experience as seamless and stress-free as possible, from the initial call to the completion of service.
“Very well mannered, got the job done and service was great!” said one of our satisfied customers.
Contact Metro Flow Plumbing today to discuss how we can make your home safer and more accessible.
What areas do you serve?
Metro Flow Plumbing proudly serves a diverse range of locations within the Dallas area and its surroundings. Our service areas include Dallas, Highland Park, Preston Hollow, Lakewood, Richardson, and Plano. We are dedicated to providing top-notch plumbing services to these communities, ensuring both quality and reliability in every job we undertake.
For any inquiries or to schedule a service, please don’t hesitate to reach out to us at 214-328-7371. If you’re unable to chat now, you can also fill out our contact form, and one of our representatives will get back to you within 24 hours.
What awards has your company received?
Metro Flow Plumbing has garnered several accolades that highlight its industry excellence. Notably, Metro Flow Plumbing has won national awards for its innovative Cured-In-Place Pipe Lining (CIPP) system. This trenchless technology is one of the most advanced methods for pipe repair and is utilized by only about 10% of plumbing companies nationwide.
By embracing cutting-edge technology and providing top-tier services, Metro Flow Plumbing has positioned itself as a leader in the plumbing industry. For instance, the company’s mastery in the CIPP technique has contributed significantly to their reputation and client satisfaction, underlining their commitment to delivering exceptional plumbing solutions.
If you are looking for reliable plumbing services backed by award-winning expertise, don’t hesitate to contact us at Metro Flow Plumbing for top-quality solutions that meet your needs.
What happens if I am not satisfied with the service provided?
If you are not satisfied with the service provided by Metro Flow Plumbing, we take your concerns very seriously.
We offer a 100% Customer Satisfaction Guarantee and will work diligently to resolve any issues. In the past, we have addressed specific complaints by reviewing recorded conversations to understand the situation better and implementing corrective measures. We also offer a warranty on our workmanship, ensuring any issues with our repair or installation are fixed at no additional cost.
For immediate assistance, please contact our office at 214-328-7371.
What happens if a technician is running late?
If a technician from Metro Flow Plumbing is running late, the company ensures that customers are promptly updated and kept informed about the technician’s expected arrival time. Clear communication is a top priority. For instance, one satisfied customer, Carrie Beckner, highlighted that the office called her to provide an update, and the technicians even arrived a bit earlier than rescheduled.
Additionally, another review praised the attentive communication and responsiveness of the Metro Flow Plumbing staff, ensuring customers are not left in the dark.
For your peace of mind and seamless service, always expect timely updates and reliable communication from Metro Flow Plumbing. If you have concerns or need immediate clarity, don’t hesitate to call their customer service.
Call-to-Action: For reliable and transparent plumbing services, contact Metro Flow Plumbing today. We are committed to keeping you informed every step of the way!
What is your policy on rescheduling or canceling appointments?
At Metro Flow Plumbing, we strive to offer our customers flexibility and convenience when it comes to appointments. We understand that schedules can change, and we aim to accommodate those changes smoothly. However, it’s essential to highlight that any adjustments, such as cancellations or rescheduling, should be communicated promptly to ensure efficient service management. There are no fees to reschedule or cancel an appointment.
For instance, in a recent customer review, a client needed to reschedule an appointment to avoid higher fees and personal scheduling issues. Unfortunately, the original time slot was not updated, leading to a minor inconvenience.
We encourage customers to call our office as soon as possible if they need to change their appointment. This proactive approach helps in managing our schedule efficiently and allows us to assist you better. Please contact our service team directly to discuss any necessary changes or to confirm the best available options.
Feel free to reach out to us for any further assistance. Your satisfaction and understanding are pivotal to our service excellence.
What is your process for handling large or complex projects?
At Metro Flow Plumbing, we follow a meticulous and efficient process for handling large or complex projects, designed to ensure durability, minimal disruption, and cost-effectiveness. Here’s an overview:
Initial Assessment and Inspection: We start with a thorough inspection using high-tech camera equipment to identify the issues in your plumbing system. This helps us pinpoint the exact problem areas and evaluate the overall condition of your pipes.
Advanced Trenchless Methods: For pipe repairs and replacements, we primarily use our innovative Cured-In-Place Pipe (CIPP) system. This method involves inserting a flexible liner saturated with resin into the existing pipe, which is then inflated and cured. This creates a seamless, durable new pipe within the old one, minimizing the need for excavation and disruption to your property.
Minimal Disruption and Efficiency: Our processes ensure minimal disruption to your daily activities and surroundings. The entire CIPP process can often be completed in just one day, significantly reducing downtime and labor costs.
Quality and Durability: We use high-quality materials that are resistant to corrosion and root infiltration, ensuring that the new pipe lasts for decades. Our approach is environmentally friendly, reducing waste and preserving landscapes.
Customer Testimonials: “We couldn’t believe how smoothly the entire trenchless replacement went. Our yard was untouched, and the new pipe works perfectly,” says a satisfied customer, Sharon.
For complex projects, Metro Flow Plumbing is your trusted partner, combining cutting-edge technology with unmatched expertise to deliver exceptional results. Contact us today to learn more about our services or to schedule an inspection!
What is your process for resolving disputes or service issues?
Metro Flow Plumbing places a strong emphasis on resolving disputes and service issues promptly and professionally. As highlighted by their dedication to excellent service, their process includes several key steps:
Immediate Response and Assessment: – Upon receiving a complaint or service issue, Metro Flow Plumbing immediately records and assesses the situation. This is evident from instances such as a customer praising the team for addressing a mis-handled issue from another plumbing company with professionalism and courtesy.
Detailed Communication: – Clear, consistent communication is maintained throughout the resolution process. Customers frequently mention the informative and courteous interactions with the office staff and technicians, ensuring they understand the steps being taken to resolve their issues[3][4].
Professional and Courteous Technicians: – The technicians at Metro Flow Plumbing are described as respectful, hardworking, and focused on resolving issues efficiently, often same-day, without additional charges for follow-up visits if needed.
Customer Satisfaction and Follow-Up: – They stand by their work with a 100% customer satisfaction guarantee. In cases of miscommunication or errors, they take responsibility, provide refunds if necessary, and ensure the customer retains faith in their service.
For a seamless and stress-free plumbing experience, and should any disputes arise, Metro Flow Plumbing is committed to delivering top-tier customer service and satisfaction. Contact them at 214-328-7371 or via their website to address any concerns you may have.
What is your service guarantee?
At Metro Flow Plumbing, we are committed to providing our customers with top-notch service backed by a solid guarantee. We offer a 100% service guarantee that includes a 5-year warranty on parts and labor. This means we stand by the quality of our workmanship and are dedicated to customer satisfaction. If anything goes wrong with our repair or installation, we will fix it at no additional cost.
Our many satisfied customers have experienced firsthand the reliability and quality of our services. As one customer put it, “They were very courteous, knowledgeable, and professional! They gave clear and concise answers to my questions.
feel confident choosing Metro Flow Plumbing—where your satisfaction is our priority. Contact us today at 214-328-7371.
What kind of training do your employees receive?
At Metro Flow Plumbing, our employees undergo extensive training to ensure they can deliver top-notch service. Each technician passes rigorous background checks and must complete a critical safety training program before joining our team. Our founder, Rick Romero, and our team pride themselves on professionalism and a thorough understanding of the latest plumbing standards and technologies.
Customers consistently praise the high level of service provided by our team. For example, Mary Buenrostro mentioned, “They arrived on time, consulted with me on the specifics of the job, and performed the job in a timely, professional manner”. This dedication to excellence ensures we maintain an 85% customer retention rate.
Contact us today to experience our expert service firsthand!
What kind of warranty or guarantee do you provide on your services?
At Metro Flow Plumbing, we provide our customers with an unparalleled warranty and satisfaction guarantee. We offer a robust 5-year warranty on both parts and labor, ensuring the highest level of protection and peace of mind for our clients. Additionally, our 100% service satisfaction guarantee means that if something goes wrong with the repair or installation, we will rectify it at no extra cost to you, demonstrating our commitment to quality and customer satisfaction.
Thousands of satisfied customers have experienced the reliability and excellence of our services. “Our 100% Customer Satisfaction Guarantee includes a 5 year warranty on parts and labor,” noted one of our happy clients, underscoring the trust and confidence placed in our team.
To ensure you benefit from this exceptional offer, contact Metro Flow Plumbing today at 214-328-7371. Let us provide you with the quality service and peace of mind that you deserve.
What licenses and certifications does your company hold?
At Metro Flow Plumbing, we ensure that every plumber on our team is properly licensed and certified, providing the highest standard of service. Each technician is a licensed and insured professional, emphasizing our commitment to safety, expertise, and code compliance. This dedication not only ensures quality but also peace of mind for our clients.
Our CEO, Rick Romero, Master Plumber, along with our team, have consistently maintained this integrity for over three decades. Moreover, our certifications align with the stringent local Dallas regulations, ensuring your projects are both legally compliant and of superior quality.
Feel free to reach out to us at 214-328-7371 for any plumbing needs or inquiries about our certifications!
What makes your company a trusted provider in the industry?
Metro Flow Plumbing has earned its reputation as a trusted provider through a combination of expertise, experience, and exceptional customer service. Founded in 1989 on three core principles—providing the best plumbing service, outstanding customer care, and unwavering honesty—these values have propelled us forward for over 30 years.
Our team consists of licensed, certified, and insured professionals who are dedicated to delivering high-quality workmanship in every job. This commitment includes a 100% satisfaction guarantee on all services, reflecting our confidence in the quality and durability of our work. Customer Mia Craig expressed her gratitude, highlighting our compassionate and timely service, professional conduct, and upfront pricing.
Additionally, our continuous innovations, such as the Cured-In-Place Pipe (CIPP) system, showcase our ability to offer advanced, cost-effective, and minimally disruptive plumbing solutions.
Explore the excellence that Metro Flow Plumbing offers and experience our trusted service for yourself. Contact us today at 214-328-7371!
What measures do you take to ensure punctuality?
At Metro Flow Plumbing, we take several measures to ensure punctuality and timely service. Our technicians are well-trained and committed to arriving on time, with positive customer feedback reinforcing our punctual reputation. For instance, one customer noted, “Ted & Sam arrived on time, the office even called to ask if they could arrive a little early”. Moreover, another satisfied client stated, “Arrived on time, confirmed who would be coming along with a picture of the technician via email notification”.
We also emphasize clear communication and scheduling flexibility. Customer communications often include confirmations of who will be arriving and at what time, helping to manage expectations and ensure accountability. For emergency repairs, we have a robust system in place to provide prompt response, with technicians often available within an hour.
Call to Action: Trust Metro Flow Plumbing for prompt, professional service. Experience our commitment to punctuality firsthand by scheduling your service today!
What services do you offer?
At Metro Flow Plumbing, we offer a comprehensive range of services to address all your plumbing needs. Our primary services include:
Cured-In-Place Pipe Lining (CIPP): A revolutionary technique for pipe restoration that avoids invasive digging.
Water Filtration Systems: Ensuring your family has access to purified water at all times.
Sump Pumps: Protecting your home from water damage due to heavy rains and flooding.
Camera Inspections: Advanced diagnostics to pinpoint plumbing issues without tearing walls apart.
Gas Line Services: Expert gas line repairs, replacements, and installations.
Drain Cleaning: Professional services to tackle even the toughest clogs and ensure your drains are clear and free-flowing.
Trenchless Pipe Repair: Efficient, cost-effective repairs with minimal disruption to your property.
Our wide array of services is designed to meet the unique plumbing needs of Dallas and surrounding areas effectively. Contact us today at 214-328-7371 to learn more or schedule an appointment.
What steps do you take to ensure customer satisfaction?
At Metro Flow Plumbing, customer satisfaction is our top priority. We ensure customer satisfaction by adhering to several key principles and practices:
Honesty and Transparency: We believe in clear communication. Our upfront pricing policy ensures customers understand costs before any work begins.
24/7 Availability: Plumbing issues can arise at any time. Offering 24/7 services ensures we’re always available for emergencies, minimizing customer inconvenience.
Qualified and Insured Technicians: All our technicians are licensed and insured, bringing expertise and reliability to every jo.
Rapid Response and After-Service Support: Our customers frequently praise our quick response times and thorough after-service support. For instance, Sola Somade highlighted how we sent a technician within an hour and a half of their call.
Customer Testimonials: Reviews from satisfied customers like Sean Jones, who appreciated our amazing customer service and quick repair work, reinforce our dedication to meeting customer needs.
With nearly a 90% retention rate over 30 years, we pride ourselves on delivering exceptional service and maintaining long-term relationships with our customers. For any plumbing needs, call us at (214) 328-7371.
Pricing and Value
Are there any additional fees I should be aware of?
Yes, you should be aware of a few additional fees when using Metro Flow Plumbing:
1.After-Hours Calls: There’s a fee of $250 for after-hours calls.
2.Dispatch Fees: A dispatch fee is charged for sending a technician to your location.
3.Weekend Rates: Slight additional charges apply for services provided over the weekend.
However, Metro Flow Plumbing is committed to transparency, so all services and associated fees are clearly communicated upfront. For an accurate estimate, don’t hesitate to contact their customer service.
Are there any hidden fees or charges I should be aware of?
At Metro Flow Plumbing, transparency is paramount. There are no hidden fees or charges to worry about. The pricing is always explained upfront, as supported by many satisfied customers. For example, Greg Winterton confirmed, “there were no hidden or unexpected costs” during his service experience. Similarly, Jonathan Shannon emphasized the “pricing fixed with no unforeseen extra costs”. This commitment ensures that you receive clear and honest pricing at all times.
For any concerns or to get a precise quote, please contact us, and our team will be happy to assist you with all the details.
Are there credit requirements for financing your services?
Metro Flow Plumbing does have credit requirements when you finance their services. They partnered with GoodLeap for flexible financing options, which conducts a soft credit check using the highest score from all three credit bureaus to determine qualification.
As Cassi G. Hardin, a satisfied customer, mentioned, “Daryl was a big help with financing options”. We strive to make the financing process as smooth as possible to help you get the plumbing services you need without the financial burden.
For more information on our financing options and to see if you qualify, give us a call at 214-328-7371 today!
Are there financing options for emergency HVAC, plumbing, or electrical repairs?
Yes, Metro Flow Plumbing offers financing options for emergency plumbing repairs. They have partnered with GoodLeap to provide flexible payment plans. GoodLeap uses a soft credit check and assesses the highest score from all three credit bureaus to determine eligibility, making it quick and easy to get started.
Additionally, Metro Flow Plumbing provides low interest financing options for various repairs, allowing homeowners to manage unexpected expenses without financial strain.
For more detailed information, please contact Metro Flow Plumbing directly at 214-328-7371.
Can I combine loyalty rewards with other promotions or discounts?
Combining loyalty rewards with other promotions or discounts at Metro Flow Plumbing is typically not allowed. Our terms dictate that each offer, such as the $50 discount on services or the benefits from our Diamond Club membership, must be used independently to maintain the integrity of each promotion.
Many of our customers appreciate the value of our services, as highlighted by Dorothy Woodward, who lauded our professionalism and didn’t feel pressured during service calls. This demonstrates our commitment to delivering excellent service without compromising on promotional terms. For more accurate details and to explore the best deals suited for you, please contact us directly at 214-328-7371.
Can I get a price match if I find a lower quote elsewhere?
A customer has praised our transparency, stating, “Their plumbers are professional, always neat in their appearance and their work. While the prices may seem high, I am always quoted a price in advance and the amount is never over what is quoted”[0]. This reflects our commitment to fair pricing and customer satisfaction.
Contact us today to discuss your quote and let us demonstrate why Metro Flow Plumbing is the right choice for you!
Can I pay off my financing early?
Yes, you can pay off your financing early with Metro-Flow Plumbing. This flexibility allows you to manage your financial commitments in a way that suits your needs best.
Metro-Flow Plumbing, partnering with GoodLeap, offers flexible payment options for various projects without penalties for early pay-offs[0][1]. This means you can benefit from their low-interest financing without worrying about extra costs if you opt to pay your loan ahead of the schedule.
If you’re interested, our customer service team can provide detailed information and help set up your financing plan. Contact us at 214-328-7371 to get started today!
Do you offer financing options for HVAC, plumbing, and electrical services?
Yes, Metro Flow Plumbing offers flexible financing options for plumbing services. We understand that some plumbing and HVAC projects can be significant investments, so we’ve partnered with GoodLeap to provide our clients with convenient payment options. This partnership allows our customers to benefit from a soft credit check and the highest scoring bureau to determine eligibility, making it easier to manage the costs of essential home services.
Don’t hesitate to contact us to learn more about these financing options and to schedule your service. Our team is ready to assist you with any of your plumbing, HVAC, or electrical needs!
Do you offer no-interest or deferred payment plans for these services?
Yes, Metro Flow Plumbing offers flexible financing options, including low-interest and deferred payment plans. Our goal is to make essential plumbing services accessible and affordable for all our customers. Special financing options are readily available for various projects, ensuring that financial constraints don’t hinder you from getting the services you need.
Don’t let budget concerns prevent you from addressing crucial plumbing issues. Contact us today at (214) 214-4718 to learn more about our financing plans and take the first step towards a hassle-free plumbing experience.
How do I apply for financing for an HVAC, plumbing, or electrical project?
Applying for financing with Metro Flow Plumbing for your plumbing project is straightforward and client-friendly. Here’s how you can get started:
1.Initial Inquiry: Contact Metro Flow Plumbing at 214-328-7371 to discuss your project needs and express your interest in financing options. Their team is well-versed in assisting customers through this process.
2.Soft Credit Check: The company has partnered with GoodLeap to offer flexible payment options. The financing process starts with a soft credit check using the highest score from all three credit bureaus to determine your eligibility—this does not affect your credit score until funding is initiated.
3.Consultation and Quotation: A consultation session will be arranged to assess your specific project requirements. This includes a detailed inspection and a comprehensive quote to outline financing needs.
4.Approval and Project Commencement: Once approved, financing terms will be finalized, and the project work will commence. Metro Flow Plumbing takes pride in professional execution and customer satisfaction, evidenced by numerous positive reviews like Casey Sullivan’s and Jenny Long’s endorsements.
To get started, simply reach out to Metro Flow Plumbing at 214-328-7371 and ask about their low-interest financing options, aiding you in ensuring your home’s systems are in optimal condition without financial strain.
How do your services compare to competitors in terms of value?
Metro Flow Plumbing stands out among competitors by delivering exceptional value through a combination of quality service, competitive pricing, and customer-first policies. Our clients frequently emphasize our superior service and value-added experiences. For instance, Jeff Laceky notes, “Makes you feel you’re getting great value on top of feeling like you are cared for,” highlighting our balance of quality and cost-effectiveness.
Additionally, we offer competitive pricing and flexible financing options, making premium plumbing services accessible for all homeowners in Dallas. Our customers also appreciate our promptness and professionalism, with Brent Rogers praising our “honest and fast work” and reasonable pricing.
To experience the Metro Flow Plumbing difference, contact us today for tailored solutions and exceptional service.
How long does it take to get approved for financing?
Getting approved for financing with Metro Flow Plumbing is a streamlined and efficient process. Typically, it takes just a few minutes to get started with a soft credit check using GoodLeap, assessing the highest score from all three credit bureaus to see if you qualify.
Many of our customers appreciate the prompt financing approval and the ease of getting their projects started without hassle. As one satisfied customer shared, “Daryl was a big help with financing options!”.
If you’re looking to finance your plumbing project promptly, reach out to us at Metro Flow Plumbing. Our team is ready to assist you with flexible and accommodating financing solutions today!
How much do your services cost?
At Metro Flow Plumbing, our service costs are competitive and transparent. We also offer substantial discounts, such as “$50 Off Work Performed” and a $500 value in free services through our exclusive Diamond Club membership, which also includes a 15% discount on repairs.
One of our satisfied customers, Laura Lacritz, praised our printed set fees, remarking, “I like the printed set fees so there is no question about what the services will cost”.
For detailed pricing tailored to your needs, please call us at 214-328-7371. Enjoy peace of mind with Metro Flow Plumbing’s transparent and fair pricing!
What are the terms and interest rates for your financing plans?
At Metro Flow Plumbing, we understand that the cost of plumbing upgrades and repairs can be a concern. That’s why we offer flexible financing options through our partnership with GoodLeap. You can benefit from low-interest rates and a simple application process involving only a soft credit check until funding.
Our financing plans are designed to be accessible and customer-friendly, ensuring you can undertake necessary home improvements without financial stress. Should you need plumbing services, know that our terms are tailored to meet your budgetary requirements while providing the high-quality service we’re renowned for.
Chris, Ted, Mike, and other team members have been praised for their professionalism and valuable assistance with financing options, ensuring our customers can easily manage the costs associated with our services. Don’t hesitate to reach out to us for more information or to apply for financing today!
What documentation is required to apply for financing?
To apply for financing with Metro Flow Plumbing, you will need to provide the following documentation:
1. Identification: A government-issued ID such as a driver’s license or passport.
2.Proof of Income: Recent pay stubs, tax returns, or bank statements to demonstrate your ability to repay the loan.
3.Credit Information: A credit check will be performed, typically involving a soft credit check until funding, ensuring you qualify based on the highest score from all three bureaus.
Cassi G Hardin, a happy customer, mentioned, “Daryl was a big help with financing options also!!” This highlights our commitment to making the financing process smooth and accessible.
To get started or for any questions, contact Metro Flow Plumbing at 214-328-7371. Our team is ready to assist and guide you through the financing application process.
What makes your services worth the price?
Opening Statement: Metro Flow Plumbing offers unrivaled value through superior service, cutting-edge technology, and cost-effective solutions.
Key Information: Our trenchless repair methods significantly reduce labor and equipment costs while minimizing disruption to your property. This efficiency not only saves you money but also ensures durable, long-lasting results. Moreover, we pride ourselves on using high-quality materials and offering environmentally friendly options that safeguard both your investment and the environment.
Customer Quotes: A satisfied customer stated, “Their expertise and prompt service saved me time and money. I highly recommend them for any plumbing needs”.
Closing and Call-to-Action: Experience the Metro Flow Plumbing difference today. Contact us at 214-328-7371 for a consultation and see firsthand why our services are worth every penny.
What payment methods do you accept?
At Metro Flow Plumbing, we offer a variety of flexible payment options to cater to our customers’ needs. You can benefit from our partnership with GoodLeap, which provides flexible payment plans with a quick and straightforward approval process that utilizes a soft credit check. This helps ensure our services are accessible, allowing you to tackle your plumbing issues without immediate financial strain.
For more information or to discuss the best payment plan for your needs, please contact us at 214-328-7371. Our team is ready to assist you 24/7.
The Diamond Club
Do loyalty program benefits apply to all types of services?
Yes, the benefits of our Diamond Club loyalty program apply to all types of services offered by Metro Flow Plumbing. This exclusive membership provides numerous advantages such as priority service, a $500 value in free services, a 15% discount on repairs, and an annual 323-point inspection. Members also enjoy the highest level of Dallas Plumbing Valet Service, ensuring comprehensive coverage and top-tier support for any plumbing needs.
For more information or to see if our Diamond Club is right for you, please contact us at 214-328-7371.
Do you offer a loyalty program for repeat customers?
Yes, Metro Flow Plumbing offers a loyalty program called “The Diamond Club.” This exclusive membership is designed for customers who appreciate premium maintenance services and includes numerous benefits. Diamond Club members receive priority service, $500 worth of free services, a 15% discount on repairs, an annual 323-point inspection, and the highest level of Dallas Plumbing Valet Service.
Our customers highly appreciate the value and convenience provided by the Diamond Club. Carla Thomas noted, “We join the Diamond Club each year and have our home inspected annually to circumvent problems. Money well spent”.
If you prioritize the maintenance and value of your home, contact us today at 214-328-7371 to learn more about joining The Diamond Club.
Do you offer any customer loyalty programs or incentives?
At Metro Flow Plumbing, we offer an exclusive customer loyalty program known as “The Diamond Club.” This prestigious membership is extended to only 22% of our Dallas clientele, ensuring exceptional value and service. Benefits of The Diamond Club membership include:
Priority Service: Immediate attention to your plumbing needs.
$500 Value in Free Services: Enjoy substantial savings on a range of services.
15% Discount on Repairs: Get significant discounts on all repair work.
Annual 323 Point Inspection: Comprehensive yearly inspections to prevent potential issues.
Highest Level of Dallas Plumbing Valet Service.
One of our satisfied customers, Kerryann Manley, remarked, “Great guys. Great company,” in appreciation of our thorough and non-pushy service.
To join or inquire more about The Diamond Club, you can call us at 214-328-7371.
Do you offer any discounts or packages?
1.$50 Off Work Performed: You can enjoy $50 off on any work performed by mentioning “METROFLOWCARES” during your service[0].
2.The Diamond Club: This exclusive membership is available to only 22% of our Dallas clientele. Benefits include:
Priority Service
$500 in Free Services
15% Discount on Repairs
Annual 323 Point Inspection
Highest Level of Dallas Plumbing Valet Service[1][0].
For more personalized info about these packages or to see if you qualify, please call us at 214-328-7371. Join us and experience premium plumbing care at unbeatable rates.
Do you offer special events or bonuses for loyalty program members?
Absolutely! Metro Flow Plumbing offers exclusive benefits through our “Diamond Club” loyalty program, including special events and bonuses designed to enhance your experience. Members enjoy **Priority Service**, a **$500 Value in Free Services**, a **15% Discount on Repairs**, and an **Annual 323 Point Inspection**.
Our satisfied customers consistently express their appreciation for these perks. One customer mentioned, “Were not pushy and did not try to sell us stuff we didn’t need. Great guys. Great company”. Another noted, “RJ Romero did a fabulous job! I will continue to call MetroFlow for any plumbing problems that occur”.
Join the Diamond Club today and enjoy premium plumbing services. Contact us at 214-328-7371 to learn more!.
Do you provide any incentives or discounts for new customers?
Yes, Metro Flow Plumbing offers a variety of incentives and discounts to new customers. For instance, new customers can enjoy $50 off work performed by mentioning the promotion code METROFLOWCARES. Furthermore, Metro Flow Plumbing offers an exclusive membership called “The Diamond Club” with benefits such as priority service, a $500 value in free services, a 15% discount on repairs, and an annual 323-point inspection.
Our satisfied customer, Aimee Newsom, highlighted the fair pricing upfront and professional techs, making our services both valuable and reliable.
Contact us at 214-328-7371 to take advantage of these offers and experience our exceptional plumbing services!
How do I sign up for your loyalty program?
Signing up for Metro Flow Plumbing’s exclusive “Diamond Club” membership is straightforward and offers substantial benefits!
Key Information: The Diamond Club, exclusive to 22% of Metro Flow Plumbing’s clients, provides priority service, $500 in free services, a 15% discount on repairs, and an annual 323-point inspection. Membership ensures the highest level of service and preventive maintenance to keep your plumbing in top condition.
Signing Up: To enroll in the Diamond Club, simply contact Metro Flow Plumbing at 214-328-7371 for detailed assistance and to determine if this prestigious membership is right for you.
Customer Experience: Happy customers like Kerryann Manley have praised the thoroughness and professionalism of Metro Flow’s service, making it clear that the Diamond Club benefits are well worth the investment.
Join Now: Take the first step towards exceptional plumbing maintenance and valuable savings by calling today!
How does your loyalty program work?
Our loyalty program, known as “The Diamond Club,” is an exclusive membership available to only 22% of our Dallas resident clientele. By limiting the club’s capacity, we ensure that our members receive premium service and maintain the value of their homes.
Membership benefits include:
- Priority Service
- A $500 Value in Free Services
- A 15% Discount on Repairs
- Annual 323 Point Inspection
- The Highest Level of Dallas Plumbing Valet Service
Our exclusive offerings have resulted in tremendous customer satisfaction. As one satisfied customer, Emma Vernon, stated, “Metro-Flow has a new customer for life” due to our prompt and exceptional service.
Joining The Diamond Club ensures peace of mind for your home’s plumbing needs. Contact us at 214-328-7371 to see if this prestigious membership is right for you.
What benefits do I get from your loyalty program?
Priority Service: Get expedited response for your plumbing needs.
$500 Value in Free Services: Benefit from significant cost savings on essential services.
15% Discount on Repairs: Enjoy substantial savings on any required repairs.
Annual 323 Point Inspection: Prevent issues before they become costly problems with our comprehensive inspection.
Highest Level of Dallas Plumbing Valet Service: Experience unmatched convenience and luxury in plumbing services.
A happy customer noted, “Their professionalism and consideration for me and for my property have made this plumbing experience a good one for me.”
Join today and give your home the best care possible. Contact Metro Flow Plumbing at 214-328-7371.
About Metro Flow Plumbing
Trusted Dallas Plumbing Experts Since 1989
When you choose Metro-Flow Plumbing, you’re not just getting a service provider—you’re partnering with a team that treats your home like their own. We guarantee honest assessments, fair pricing, and superior workmanship on every job, no matter how big or small.
Our commitment to quality
Trust Built Through Results
Our commitment to excellence has earned us the trust of communities across Dallas, Highland Park, Richardson, Plano, Frisco, and surrounding cities. With an impressive 85% customer retention rate, our service speaks for itself.
What our Customers Are Saying
Testimonials
We pride ourselves in having over 7,000 testimonials and a 5-star rating. Let us help you with your plumbing in Dallas needs. We look forward to your positive experience and testimonial.
